SALE TERMS & CONDITIONS

• Save up to 40% on select items.
• Prices as marked.
• Online at hellyhansen.co.nz
• Sale starts Friday 24th November
• Sale ends Monday 27th November 11:59pm AEST.
• Offer valid until and while supplies last on select items and subject to availability.
• Promotional codes may not be used in conjunction with any other codes or on sale items, unless otherwise stated.

PLEASE ALLOW EXTRA TIME FOR SHIPPING & DELIVERY

While we aim to dispatch your order the next working day after you place it, please allow extra time due to the high volume of orders being processed through the warehouse this week. Our warehouse team will be working extra shifts over the weekend to dispatch your orders in a timely matter.

Delivery times, via our partner AusPost, may be slower than usual due to the high volume of eCommerce transactions during this promotional time. Our customer service team is doing their best to assist you. You can track your order via the email shipping notification that you received from us, or by logging into your Helly Hansen account online.

RETURN OF SALE ITEMS

All items returned in line with the returns policy will be refunded at the transaction cost. Please note that returns are at the cost of the consumer unless there is a fault with the order, and the time to receive and process returns could take a little bit longer over the next 6 weeks. 

EXCHANGES

We can’t facilitate exchanges, however happily provide refunds. We encourage you return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.

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WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

WE OFFER AN EXTENDED 60-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ DURING THE HOLIDAY SEASON

If you are not satisfied for any reason, with your product(s) purchased online (via this site), between the dates of November 1st - December 23rd 2023, that are unused, with tags attached, and in a saleable condition, you can return it to us within 60 days of receiving it. We will issue you a full refund for the price you paid for returned item(s), excluding shipping.

HOW TO RETURN A PRODUCT

To return a product, please contact us via email HERE or call us at (02) 8068 8600 between 9:00am and 5:00pm AEST, Monday to Friday.

• We will provide you with a return authorisation number and postal address.

• Post your items and please hold on to your proof of postage.

• Returned items will be processed within 72hrs of receiving them.

• You will receive an email notifying you that your refund request has been issued to your banking institution. 

ITEMS MAY BE RETURNED IF

• The products are unwashed and unused (you can of course try the item on for fit)

• The product is in its original undamaged packing (a carefully opened package is fine)

• All tags are attached

• The product is complete (e.g. both items of a pair must be returned)

• You have kept your proof of postage in case the return is lost in transit

Full Terms and Conditions HERE.

NEED HELP?

If you have any questions or are having trouble checking out, please contact customer service via email HERE or call us at (02) 8068 8600 between 9:00am and 5:00pm AEST, Monday to Friday.