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BLACK FRIDAY CYBER MONDAY SALE - NOVEMBER 2021

TERMS & CONDITIONS

  • Up to 50% off select styles at hellyhansen.co.nz until and while stock lasts. 
  • Prices as marked. 
  • Black Friday Cyber Monday Sale valid Wednesday 24th November until Monday 29th November (11:59pm AEST).
  • Strictly no sale prices will be retroactively applied to orders made outside the BFCM Sale designated time period.
  • Promotional discount codes are not valid on sale items unless otherwise stated.

ALLOW EXTRA TIME FOR DELIVERY

Delivery times, via our partner AusPost, are currently extended due to unprecedented demand.

Our customer service team is doing their best to assist you - please allow 7 days after your last AusPost tracking update before contacting our team with an enquiry.

RETURN OF SALE ITEMS

All items returned in line with the returns policy will be refunded at the transaction cost. Please note that returns are at the cost of the consumer unless there is a fault with the order, and the time to receive and process returns could take a little bit longer over the next 6 weeks. 

EXCHANGES

We can’t facilitate exchanges, however happily provide refunds. We encourage you return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.

       

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      WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ

      If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

      HOW TO RETURN A PRODUCT

      To return a product, please contact us via email HERE or call us at (02) 8068 8600 between 9:00 and 5:00pm AEST, Monday to Friday.

      • We will provide you with a return authorization number and postal address.

      • Post your items and please hold on to your proof of postage.

      • Returned items will be processed within 72hrs of receiving them.

      • You will receive an email notifying you that your refund request has been issued to your banking institution. 

      ITEMS MAY BE RETURNED IF

      • The products are unwashed and unused (you can of course try the item on for fit)

      • The product is in its original undamaged packing (a carefully opened package is fine)

      • All tags are attached

      • The product is complete (e.g. both items of a pair must be returned)

      • You have kept your proof of postage in case the return is lost in transit

      Full Terms and Conditions HERE.

       

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