SALE TERMS & CONDITIONS

The Spend & Save Promotion is valid in-store online at hellyhansen.co.nz  and in-store at Helly Hansen Locations (in New Zealand only) until and while supplies last, on full-price styles only.

• Start: Monday 30th September

• End: Sunday 13th October at 11:59 pm AEST.

• The discount is automatically applied at checkout.

• Spend $500* and save $200

• Spend $350* and save $100

• Spend $150* and save $25

• The Spend includes full-price styles only.

• One savings per transaction, the highest eligible, will be awarded.

• The offer is not valid on eGift Cards or sale items.

• Promotional codes cannot be used in conjunction with other codes and/or sale items unless otherwise stated.

   

PLEASE ALLOW EXTRA TIME FOR SHIPPING & DELIVERY

While we aim to dispatch your order the next working day after you place it, please allow extra time due to the high volume of orders being processed through the warehouse this week.

RETURN OF SALE ITEMS

All items returned in line with the returns policy will be refunded at the transaction cost. Please note that returns are at the cost of the consumer unless there is a fault with the order, and the time to receive and process returns could take a little bit longer over the next 6 weeks. 

EXCHANGES

We can’t facilitate exchanges, however happily provide refunds. We encourage you return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.

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WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

HOW TO RETURN AN ONLINE PURCHASE

We accept returns within 30 days of purchase, provided they meet the return policy outlined in the next section.

 

1. To initiate the return and refund of your goods, please send your order to the address provided below.

Make sure to include your original order number on the return shipping label after 'c/o #'. Failure to include your order number may compromise the processing of your refund. If you are returning goods from multiple orders, include both order numbers with a '/' separating them. For example, 'c/o #806800001/806800002'.

Helly Hansen Online Returns
c/o # (Insert Order Number Here)
93 Cashel Street, Christchurch Central City
Christchurch, 8013, NZ

Customers are responsible for covering the return costs associated with a change of mind or incorrect sizing. Please note that the original postage fee will not be refunded upon completion of the return process.

2. Please retain your proof of postage. Helly Hansen takes no responsibility for returns lost in the delivery process. For returns due to a change of mind or size, shipping costs will not be refunded

3. Returned items will be processed within 72 hours of receiving them. You will receive an email notifying you that a refund request has been issued to your banking institution.

4. Please don't hesitate to contact our customer support team for any specific questions or concerns. You can reach us through our live chat, email us at customercare@hellyhansen.com.au, or give us a call at (02) 8068 8600 between 9 am and 5 pm AEST, Monday to Friday. Please note that our phones and live chat are only available during these office hours.

 

ITEMS MAY BE RETURNED IF

• The products are unwashed and unused (you can of course try the item on for fit)

• The product is in its original undamaged packing (a carefully opened package is fine)

• All tags are attached

• The product is complete (e.g. both items of a pair must be returned)

• You have kept your proof of postage in case the return is lost in transit

Full Terms and Conditions HERE.

 

NEED HELP?

If you have any questions or are having trouble checking out, please contact customer service via email HERE or call us at (02) 8068 8600 between 9:00am and 5:00pm AEST, Monday to Friday.