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Customer Service

ONLINE RETURNS

 

WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

 

HOW TO RETURN A PRODUCT

To return a product, please contact us via email customercare@hellyhansen.com.au or call us at +61 2 8068 8600 between 9:00 and 5:00pm AEST, Monday to Friday.

    • We will provide you with details to return your order. 

    • Post your items and please hold on to your proof of postage. Helly Hansen take no responsibility for returns lost in the delivery process. For returns due to change of mind or size, shipping costs will not be refunded.

    • Returned items will be processed within 72hrs of receiving them.

    • Due to Covid restrictions and guidelines, the processing of your return may take a little bit longer as we are taking every precaution necessary to keep our team healthy.

    • You will receive an email notifying you that your return request has been issued to your banking institution.

    • Shipping costs will not be refunded unless your garment is faulty or incorrect.

 

 

ITEMS MAY BE RETURNED IF

  • The products are unwashed and unused (you can of course try the item on for fit)

  • Shipping costs will not be refunded unless your garment is faulty or incorrect.

  • All tags are attached

  • The product is complete (e.g. both items of a pair must be returned)

  • You have kept your proof of postage in case the return is lost in transit

Full Terms and Conditions HERE.


PLEASE NOTE: the above return policy is for our online store only. For more information regarding in-store returns please visit your local Helly Hansen store.

 

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